Airline Customer Service Agent

Airline Customer Service Agent. Airline customer service agents may be the primary source to receive feedback about flights. Apply to Customer Service Representative, Passenger Service Agent, Station Agent and more!

Airline customer service is a major challenge, particularly because so many things are out of the airline's control. Airline customer service agents make sure passengers and their luggage board the right aircraft safely and on time. Airline customer service agents have to handle many duties from processing passenger tickets to ensuring safe and timely boarding of passengers and their luggage.

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As an airline customer service agent, you would usually work for a handling agent on behalf of an airline.

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Discover other types of job like this. For instance, at an airline customer service agent interview, you might be asked some or all of the questions provided below Airline customer service agents are the first people that passengers meet and usually become representatives of good services, so there is a lot on their shoulders. Zendesk makes it a little easier by helping airlines improve communication with customers, and make sure their voices are heard.